Showing posts with label marketing. Show all posts
Showing posts with label marketing. Show all posts
Before Etsy switched their default search to relevancy you could pay $.20 to renew an item and get bumped to the top of the search results (which benefited larger sellers who could afford to spend the money to renew dozens of times a day). Relevancy search hasn't been a benefit to every seller but it is a much more fair system for sellers of all sizes, the quality of your titles and tags matters more than your budget for renewals.

Renewing items isn't totally useless though. Lets look at a few ways people find items:
  • Search: Relevancy is king, if your items aren't relevant to the search you're unlikely to rank highly in results. Your titles and tags are the most important things here, however recency still plays a part so newer items that are highly relevant are more likely to show up at the top of search results.
  • Categories: Etsy's category pages are still sorted by recency so people browsing that way will still see the most recent items listed or renewed.
  • Your Shop Home Page: Renewed items get pushed to the top of your shop which makes it look fresher for returning visitors. You could also use the rearrange shop tool every day or so to do this as well.
  • Etsy Mini: If you use this widget on your blog or other web page it is sorted by newest items (unless you choose to show featured items)
  • Facebook Fan Page App: Etsy's official Facebook app puts a tab on your fan page that displays your shop ordered by most recent items.
  • RSS Feed: Your shop feed (found at http://www.etsy.com/shop/yourshopname/rss ) can be used for automatically posting new or renewed items to various services like Twitter, Facebook, email newsletters, etc.
As you can see if you rely only on Etsy internal traffic then renewing helps but is limited, the vast majority of people browsing Etsy use the search rather than categories so making sure you have good titles and tags is a better use of your time than renewing items. If you use external tools then the impact of renewing can be greater. Should you rely on renewing to bring you all your sales? Absolutely not. Should it be a part of your overall strategy? Yes, renewing a handful of items regularly that are close to expiring is a good idea.

Renewing Tools
You can save yourself some time by scheduling your renewing using the following tools:

Clockbot - Lets you schedule specific items to renew, this is a free tool (not counting the $.20 listing fee from Etsy). You can schedule for days or weeks in advance but every item and time has to be selected for each scheduled renewal which can be time consuming.
Etsy on Sale - You can buy unlimited renewing options in monthly increments, I use this tool just because I can schedule renewing to occur at set intervals automatically (every 9 hours currently). It costs a small amount of money but I personally find it worthwhile for the convenience.

Etsy is launching their new search ad program but there seems to be a lot of confusion about some basics on online advertising so here are some definitions of common ad terms. Etsy's new ad program works a lot like Google's Adwords search ads so you can apply a lot of information about Adwords to Etsy Search Ads.


Impression - When your ad is seen. So 5,000 impressions means your ad is seen 5,000 times.
Click - When someone clicks on your ad. 5 clicks means 5 people have clicked on your ad and viewed the page it is linked to. Etsy uses the term view for this on your shop stats page.
CTR - This stands for Click Through Rate it's a percentage arrived by dividing the number of ad clicks by the number of impressions. If an ad is clicked 8 times and has 300 impressions it has a CTR of 2.6%. Generally a CTR of >1% is considered good.

How Search Ads Work
When someone searches using a keyword (say "silver necklace") ads using that term are displayed. The price of that ad depends on several factors: frequency it is searched and competition for the search term. So a term that is searched 500 times a day and is being bid on by 30 ads will have a higher price than a term with 1000 searches and 30 bidders. Likewise a a term that is searched 500 times with 5 bidders is going to be less than a term with 1000 searches and 50 bidders. Thus a popular term can actually be quite cheap because it searched thousands of times a day and even though it has a lot of bidders there's enough rotation for everyone.

Etsy has a list of estimated prices per 1000 impressions for keyword on this page but expect it to change once the ads go live based on demand for keywords and changes in what people are searching for.

Etsy Ads or Google Adwords
This isn't an either/or question, nor should it be. The fact is that Etsy Search Ads, Google Adwords, and Project Wonderful (another fantastic ad network) all serve different audiences and can all be part of an overall advertising plan. Adding a new advertising option may require that you shift your advertising budget around a little bit to make room for the new expense (though if you were a frequent relister on Etsy you can put some of the money you are now saving on listing fees towards advertising now that relisting isn't as useful a strategy). If you don't currently have an advertising budget you really should have one, marketing is a vital part of business and as much as I'm a fan of marketing that costs time not money (blogging, social media, etc) traditional advertising is still important.

I'm a big fan of using video to promote your business. We humans are very visual animals, this is one reason good photos are so important when you're selling handmade products. When the photos are also moving that grabs our attention even more.

Now one of the problems with using YouTube for promotion is that usually the only place you can put a link is in your description and many users ignore the description, even more so since YouTube redesigned the video pages to hide most of the description. There is a way around this, using YouTube's Promoted Videos you can put what YouTube calls a "call to action overlay" on your video that can contain a link to your shop. This will cost a little bit of money, because it is an advertising program, but there are ways to minimize how much you spend.

Here's a video that describes how to set up a Promoted Video and use the call to action overlay. YouTube gives you very few characters to write your message so choose your words carefully and be creative.



Here's an example of one of my videos using this overlay (apparently it doesn't work on embedded videos so you'll need to go click the link to the video on youtube to see it in action). If you have ad blocking software you might need to disable it to see the overlay.

Tip: YouTube also gives you the option to use a 56x56pixel image. I used a .png of the cuttlefish in my logo with a transparent background. Just take any image you want, crop it square, then scale it down to 56x56, save, and upload to an image hosting site like Photobucket. You can then use it on your overlay to add just a tiny bit more branding. I recommend using your logo or a portion of it like I did.

The I ♥ Art folks in Baltimore and Portland have been producing some great videos. First up is Baltimore with a workshop on Web Marketing which is available on YouTube and embedded below.



Next is Portland with a two-part video workshop on Speed Branding. Part 1 and Part 2 are hosted on Etsy's livestream account. NOTE: Part 1 had some audio problems so sound doesn't start until about 9 minutes in but it doesn't actually affect the presentation itself.




Two part presentation by Megan Auman of Crafting an MBA on how to find and develop your niche.

Part 1:



Part 2:

Email signatures are great. They get attached to all your outgoing emails and can be a simple, passive, means of advertising. There are definitely more effective ways to market, but since creating a signature takes all of 5 minutes at the most it's worth the time.

If you use an email program like Outlook or Firebird you already have easy tools to create an attractive signature but if you use web based mail you may not be able to create an html based signature. However there is a solution for web based email services if you use Firefox or Chrome. A little while ago I found Wisestamp which is an extension for Firefox or Chrome and is compatible with Gmail, Yahoo Mail, AOL, Hotmail, and several more services. It has a nice interface that makes creating a signature very easy with some nice tools like social media buttons and the ability to display items from an RSS feed.

Sister Diane from Craftypod leads a class on Social Marketing. It's almost 2 hours long so grab a cup of coffee or cocoa and sit back to watch, it's full of great information on using social media tools like Twitter, blogs, and Facebook. She explains it in pretty straightforward non-technical language.


Social Marketing for Handmade Businesses by Sister Diane from I Heart Art: Portland on Vimeo.

Note: The video is pretty high quality so run it fullscreen if you can to see the presentation screen better.

I frequently see sellers on Etsy and other venues complaining about a lack of sales or a dip in their sales. Slow times happen due to just bad luck, the economy, as part of seasonal shopping patterns, or because the seller has become complacent. How you deal with this can have a big impact on your business. Here's a list of a few dos and don'ts for when business is slow:

DO step up your promotion efforts. There are plenty of ways to promote for free or cheap when you don't have the space cash for advertising in the form of blogging, twitter, other social networking sites, squidoo, directories, participating in a giveaway or contest, etc.

DON'T sit constantly refreshing your stats or obsessing about them. Stats are useful but checking them constantly is not productive. No more than once a day.

DO work on new ideas. A new product line or variation can perk things up if people get excited about them. Besides when things do get busy you aren't going to have as much time to work on these things. The last time you want to be working on a new product type is the middle of the holiday shopping season.

DON'T look for a scapegoat. By this I mean don't look for something outside your control to blame your lack of sales on. It may exist, the economy isn't too hot right now, but you can't change some things. Focus on the factors you can control.

DO some homework. Take some time to take a class, read a book, etc. on running a small business. Your local small business association is a good reasource for this.

DON'T be afraid to ask for help. Many sellers are willing to give you some help, Etsy has a whole team full of them http://etsymentors.blogspot.com/

Next week things will be back to normal with posting because I will be done with art shows for a bit. Since I don't have time to write a long post this week I pulled up a few great videos from YouTube.






DIY is an interesting introduction to design for people inexperienced with design. It's less about the details of design than a book of ideas you can implement. A few of the topics covered are business cards, books, tshirts, logos, posters and more. While it does have some how to projects and advice about design I found it more useful as a source of inspiration on things I'd like to try.

If you need a good run down of creative ways to brand your business or promote yourself this is a good book for you. If you want more in depth information on graphic design you should pick up a more focussed book.


Pros:
  • Lots of ideas
  • Beautiful photos to illustrate the ideas
  • Covers online as well as offline design
  • Very focussed on doing things yourself versus outsourcing your printing

Cons:
  • Lack of depth about design principals
  • Chapters are very short
  • Instructions could be clearer

Here are some links for making your own fabric labels for clothing, bags, plush toys, etc.

Label Tutorials
Iron-On Transfer Labels
Printed Labels - Labels printed on special ink jet fabric
Washable Printed Labels
Embroidered Labels - Using machine embroidery *required computerized sewing machine*

Another Option
If you've had custom rubber stamps made you can use fabric inks to stamp labels.

Buying Labels
Here are a few links to Etsy sellers who offer custom fabric labels.
WorldwideLabel - Woven labels
Custom Couture Label Company Multiple styles of fabric labels
Herjodren - Washable printed labels and other print products

I know the schedule is a bit jumbled this week. I usually do the long post on Wednesday and Monday's is short but I didn't want to wait to put up Jen's great guest post. So you're getting a Quick Tip today.

I just had some rubber stamps made which I've wanted for a while but I needed a logo first. I have my logo now so I had the stamps made. They are so useful to have.

What can they be used for?

Stamping my shipping boxes (think of how Amazon brands their boxes)
Tags
Gift Boxes
Receipts
Stationary
Envelopes
Cards

How much did they cost?

Cost of course depends on who makes your stamps. I used RubberStamps.net, the 3"x1.5" stamp cost $11.95 and the tiny one was $3.95. So they are very affordable. If you're ambitious you can even try carving one yourself.

RubberStamps.net
Carving Rubber Stamps

Last week I finally sat down and started working on a logo for Noadi's Art. This led me to do a lot of searching online for tutorials and software. Here's some of the good ones.

Software:
I love open source software, partly because it's free and also because most of it is cross platform and can run on many operating systems.

I really recommend using a vector software to create the logo because it makes scaling the logo up or down very easy and without loss of quality.

Inkscape - Vector image software. Not quite as powerful as Adobe Illustrator but still very good and with all the most common tools.
The GIMP - Powerful image editing tool comparable to Photoshop

Tutorials:
Step-by-Step Logo - I don't know about you but I love to see examples of how other designers work—they reveal better (or worse) ways of doing things and allow me to gauge whether my methods are mainstream or totally whacked-out.
Logo Design Process Tutorial - One of the main aspects of the branding process includes logo development.
Graphic Design 101 - Lots of resources covering graphic design
The Basics of Graphic Design - This tutorial examines the process of graphic design for printed publications, presentations, and web sites.

Font Resources:
Many logos include text so you need a good font. There are loads of good free or inexpensive fonts available online, here are a few good sources.
Blambot Comic Fonts and Lettering - These are some very fun fonts which are good if you want something inspired by comics, pulp covers, or science fiction/horror films.
dafont.com - Large collection of free fonts of varying quality
40+ Free Fonts for Professional Design

So you've signed up for Google Adwords or Project Wonderful and set up a few ads but you're not getting clicks. Now there are several things that might be causing this problem, maybe you're targeting the wrong sites or keywords, you're bidding too low, or your ads aren't inviting clicks. The first two are for a later post, today I'm going to focus on the third: making an ad that gets clicks.

As a disclaimer, I'm not an advertising professional this advice comes from my own research and experience not any formal training. Like any of my posts please take this as a starting point upon which to build your own ideas and do further research.

Text Ads
The most basic ads are of course simple text ads such as those sponsored links beside Google search results. These can be the hardest to create, a graphic ad you can show your products with text you can to attract interest without the benefit of someone seeing what you sell. Simply stating what you sell isn't enough.

The headline for your ads is what people will see first since it's usually in a larger font size and different color than the rest of the ad. Grab attention with it “Handmade Soap” just isn't that interesting compared to “Delicious Blueberry Muffin Soap”. That second headline makes you want to find out if the soap really smell like blueberry muffins and maybe if it shaped like one. You can also use it to ask a question like “Are you looking for vegan candles?” this will grab the attention not only of people interested in vegan candles but pique curiosity in those not sure what they are. Use a call to action, words like buy, purchase, order, etc. it encourages a user to click if they are looking to shop. Don't forget your keywords, try to slip one or two big ones in your headline and more in the rest of the text.

After you have a good headline you can use the rest of the ad text to elaborate on your products. Describe what your products are made of, are they organic, are they precious metal or other premium material like angora, silk, etc. Suggest a use, gift for mother's day, pamper yourself, pamper you pet, etc. If you're having a sale or promotion create an ad to promote it and get the word out.

Graphic Ads
Many graphic ads also contain text and you should follow many of the same principles for that text as you do for writing a plain text ad. Okay, now what should the graphics be? Most ads aren't that large so choose product photos that are clear even when reduced in size. Even better shoot new photos specifically for your ads so you can fit them within the size constraints of your ads. I find shooting photos for banner ads to be especially tricky because of the combination of narrow height and wide width.

Animation or not? Animated ads can definitely grab attention but can also be very annoying. If you choose to create animated ads don't make them rapidly flash especially between bright colors. Aim for an animation speed that any text is easily read before changing and your photos can be absorbed. Most animated ads are still .gifs (though an increasing amount are flash) which are limited to 256 colors that means the quality of your photos will be reduced so choose carefully.

General Advice
Look at other ads. Take time to see what other ads look like and what words they use. If you see an ad that catches your attention take a close look and try to figure out why. Test multiple ads and see which come out on top.

Resources
Here are some links to more articles on creating web ads.
How do I optimize my ad text? - From Google Adwords Help
Ads, Writing Effective Print
Write the ad, I pray you

Here's a bunch of great links I've come across lately.

Timothy Adam Designs - Article on increasing your Etsy traffic (many of the tips will also work for other selling venues as well).
Etsy Marketing - You Can Sell More, Here's How. Site all about marketing your Etsy shop. Some really great articles here.
Allover Art: Tuesday Tip - $100 Facebook Ad Credit Try out facebook ads for free, $100 gives you plenty of time to play with the ad service. This is legit, I gave it a try.

After reading a number of conversations on the Etsy forums lately I've realized that a lot of sellers don't know what SEO is and why it's important for their shops. I'm writing this as just a quick primer on optimizing an Etsy shop for SEO (it will also work for other venues like eCrater and ArtFire). This is just an overview touching on what I think are the most important things to work on.

Definition of SEO


SEO stands for Search Engine Optimization, makign your website attractive to search engines so they will rank you highly in search results. Search engines account for a tremendous amount of traffic online so if your shop isn't ranking on search engines you're missing out on a lot of visitors who may become customers. The two sides of SEO to focus on are on site and off site.

This post is just going to focus on on site optimization of your Etsy shop. Off site will have to wait for a later post.

On Site Optimization

On site optimization is creating your site's content in a way that makes it clear to the search engines what your site is about and what keywords are important so you'll show up in search results for those keywords (on Etsy tags are the Etsy search keywords). Since I'm talking about optimizing an Etsy shop the options for optimization are limited. You only have what text you can edit to use in optimization.

It is possible to optimize a site for search engines and lose customers. User friendliness and content has to come first and then SEO but the good thing is a lot of SEO changes can also help user friendliness if done right.

Keywords

Keywords are the words that people use to find your site when they use a search engine. You want to try and target keywords that you want people to find your shop using. The obvious ones are the type of product you make, subject matter, or materials, less obvious ones can often be things like occasions people would buy your product for, wider categories of products, etc. Google has a great keyword research tool that can give you suggestions based on a sample of keywords you give them.

Make a list of the keywords you would like to target to use while editing your shop. Keep these keywords on hand for Part II on off site optimization.

Titles

It's a good idea to use keywords in your title, but not at the expense of making the title informative. So something like "Blue Sparkle Earrings" is informative but few keywords "Blue Sparkle Earrings, Handmade Lampwork Glass Jewelry" is both informative and has several keywords. Keyword stuffing is loading a title with a list of keywords and while it may help your search engine ranking it will be a turn off for customers, an example would be "handmade earrings lampwork glass gift etsy blue bead crafts". You must balance SEO with user friendliness.

Descriptions

Your descriptions first and foremost must inform a potential customer about your products. The good thing about this is the more you tell your customers the more there is for the search engines to pick up on. Make sure you work in your keywords where you can. As an example I make jewelry based on cuttlefish so my descriptions all contain this paragraph after the description of the piece of jewelry:
Cuttlefish are not fish at all but are cephalopods, their closest relatives are squid and octopus. These amazing sea creatures have eight arms and two tentacles with suckers that they use to capture their prey. Some cuttlefish are brightly colored and many can change the color and the texture of their skin as camouflage, mating display, or warning.
It gives from background on cuttlefish which help customers who may not be familiar with these cool animals but it also includes many of my keywords such as: cuttlefish, fish, squid, cephalopods, tentacles, sea, etc.

Make the first few sentences of your description count the most, Etsy pulls the first 240 characters for the meta description tag. How much this tag matters anymore is debatable but some search engines pull this info for their results display. So you want to make sure it's clear in those first few words exactly what your item is.

Tags

Since tags are text on the listing page google will see them but you should be focussing them for Etsy search because that's where they will do the most good. List type of product, subject matter, materials, colors, etc. then if you have some tag spaces left over throw in some of your keywords. The tags also show up in the keywords meta tag but most search engines no longer give those much weight so Etsy search first then what might help with Google.

Shop Announcement

Your shop announcement is the only solid piece of text on your gallery page. Use it to introduce you and your products while working in your keywords. Like your item description the first 240 characters of your announcement are pulled for the meta description tag so describe your business first before any other announcements (including sales).

Also don't forget your shop title, you have about 55 characters to work with so instead of just your shop name include a little more info and keywords. As an example instead of just using "Noadi's Art" I use "Noadi's Art on Etsy, Polymer Clay Jewelry & Sculpture". It doesn't just show up in bold at the top of my shop annoucnement but is also used in the title tag, the title tag shows the title in the top of the browser (or on tabs) but search engines also factor it into your rankings.

Shop Sections

Shop sections need to be clear to your customers what they include, but they are also text so search engines see them (also along with your user name they are pulled into the meta keywords). Instead of for example listing "Hats" be more specific and put "Fleece Women's Hats".

Off Site Optimization

Off site optimization boils down to one basic thing: backlinks. Backlinks are links on other sites that lead to your shop. You want to have links from many other sites, but not just any site. Sites with content related to your shop will have more effect than a totally unrelated site and some sites have more weight with search engines than others (google pagerank is often used a measurement of this).

NoFollow

Not every link will help your search engine rankings. The nofollow attribute tells search engines not to count a link, blog often have these on the comments and all paid links (like ads) are also supposed to be nofollow. These links might bring traffic so they aren't useless but won't help you with search engines.

Getting Started

So where to start building backlinks? If you have a blog, twitter account, flickr account, etc. add a link to your shop. Then you can start searching for free directories to add your site to, here's a big list of free directories and you definitely should get added to the Handmade Product Directory. Other things you can do are start a blog just for your shop, create Squidoo lenses for your products, email other blogs about featuring your shop, most Etsy teams have a blog that lists member shops so that's yet another great reason to join a team (among many including meeting cool fellow Etsy users). If you have great products and good promotion other people will do some of the work for you by linking to your shop themselves.

Another way to build backlinks is to use the RSS feed that every Etsy shop has. has a great list of places to submit RSS feeds.

While not directly related to the normal google results you deifnitely want to sign up for an submit your products to Google Base so they will show up in the product search. Let's Ets is a great tool for getting the bulk file to upload.

Linking to Your Shop

You can't control all links to your shop just those you create yourself. This is where your keyword list comes back out. You want to create links to your shop that use not just your shop name (you do want a number of those) but also your keywords.

If you are using images to link to your shop the best option is to also have a text link below it or near it to the same page. However you can also use the alt and title tags for images in the format <img src="http://yourlink.com/image.jpg" alt="Your shop name" title="Your shop name"> and the search engines will read that text for the image.

Hiring Out your SEO

There are many companies online that will do your SEO for you. If you find this all overwhelming you may decide to hire someone else to do it for you, however be very careful. There are some shady SEO companies out there that may want to scam you or who use unethical practices that could end up getting you punished by the search engines by being blacklisted. Always do your research before hiring anyone.

I plan to do a much larger post specifically on some of the ad networks later on but after a Twitter exchange today I wanted to write a short post about setting up an ad campaign. I've had some moderate success with ad campaigns using Project Wonderful so I feel like I have learned something about what works and what doesn't.

DO target sites or keywords related to your business such as: handmade, etsy, crafts, jewelry (if that's what you sell), or bath and body (again if that is your product type).

DON'T target an unrelated keyword just because it's popular. Project Wonderful has a lot of web comics offering advertising space so "comics" is a very popular keyword. However if your products are unlikely to appeal to comic readers you're wasting your money using that keyword. I sell cephalopod related jewelry so I do advertise on some comics with octopus, squid, or Cthulhu as characters because people who like those types of comics are likely to also like my jewelry.

DO monitor where your clicks are coming from, a site that sends you a lot of visitors (especially if those visitors also shop) is worth extra to keep your ad on the site. This only works with a service that allows you to select specific sites to advertise on though.

DON'T keep your ads on a site that isn't sending clicks. It doesn't matter how many pageviews it gets, if no one is clicking on your ad then it's not worthwhile.